MySkySchool.com

FAQ Ski Lessons Zermatt

Find quick answers in My Ski School FAQs to the most common questions before your ski day in Zermatt. If you need anything else, just message us on WhatsApp.

 

 WHERE IS THE MEETING POINT?

Possible meeting points:

WHERE CAN I FIND THE MAP OF ZERMATT?

You can see the map of Zermatt here:
Zermatt Winter Map.
As well as information on getting around the village, taxis, recommendations & such.

WHERE IS THE SKI RENTAL?
WHERE CAN I BUY THE SKI PASS?

Ski passes can be purchased online here:
Matterhorn Paradise Ski Passes, or directly at the ticket offices located in Zermatt.

WHAT WILL THE WEATHER BE LIKE?

You can see the Zermatt weather forecast here:
Zermatt Weather Forecast.
As well as the weather forecast for Klein Matterhorn, Gornergrat and Täsch / Randa area.

WHAT IS YOUR REFUND POLICY?

You can find our General Terms & Conditions, as well as a refund policy here:
General Terms & Conditions.

IS IT POSSIBLE TO SKI ON THE ITALIAN SIDE OF THE RESORT?

Yes, it’s possible to ski on the Italian side of the ski resort – but you would have to buy an additional ski pass for the Italian side. At the moment, the last station before Italy to buy this ski pass is at Trockener Steg.

CAN I GET A REFUND IF THE LESSON IS CANCELLED?

We recommend to all customers purchasing a multi-day ticket to take out additional insurance cover.

The PassProtect policy (approx. CHF 3 per day) covers the cost of ski pass, ski hire and ski lessons in the event of an accident, illness or adverse weather conditions.

Further details can be found here:
skicare.ch PassProtect / Matterhorn Paradise Terms & Conditions.

Please note that this information is subject to change. For the most up-to-date details, we recommend checking the official websites.

RESTAURANT RECOMMENDATIONS ON SLOPES IN ZERMATT?
  • Chez Vrony
  • Aroleid Kollektiv
  • Paradise Zermatt
  • Zum See
  • Adler Hitta
  • Schwarzsee
  • Madre Nostra by CERVO

We recommend calling these restaurants in advance to make a reservation, as they may be fully booked during the high season.

WHO SHOULD WE CONTACT IN CASE OF LATE ARRIVAL, INJURY OR OTHER EMERGENCY SITUATION?
  • My Ski School Office: +41 76 288 38 41
  • Zermatt emergency number: Ambulance (144)
  • Zermatt emergency number: Police (117)
WHERE CAN WE LEAVE A REVIEW ON MY SKI SCHOOL?

You can leave us a review on Google Reviews & TripAdvisor — your feedback helps us continue to provide exceptional service and unforgettable ski holidays. We’d love to hear about your experience!

IS SKI OR SNOWBOARD EQUIPMENT INCLUDED IN THE LESSON PRICE?

No, the lesson price does not include equipment or ski passes. You’ll need to rent your gear separately and purchase a valid lift pass for the day. We’re happy to help with rental recommendations if you need!

DO I NEED TO BOOK IN ADVANCE?

Yes, especially during peak season (like Christmas or February holidays). Booking in advance guarantees availability and often gives you a better rate.

HOW LONG IS A SKI LESSON?

We offer a variety of lesson lengths: Half day (usually 3–4 hours) & Full day (6–7 hours). You can also request 1–2 hour flexible lessons depending on availability.

CAN I SHARE THE LESSON WITH FRIENDS OR FAMILY?

Yes! You can share your private lesson with a group of similar level at no extra cost. For beginners, we recommend a maximum of 2–3 people per instructor to ensure each person gets enough individual attention.

WHAT LEVEL DO I NEED TO BE?

We teach all levels — from complete beginners to expert skiers. Your instructor will tailor the lesson to your ability.

WHERE DO THE LESSONS TAKE PLACE?

For beginners, we usually teach in the Sunnegga area. More advanced skiers can explore Gornergrat, Rothorn, or even the glacier with the instructor.

WHAT SHOULD I WEAR OR BRING?

Wear ski clothing, gloves, goggles or sunglasses, and a helmet. You’ll also need your ski pass, equipment, and water/snacks.

CAN CHILDREN JOIN SKI LESSONS?

Absolutely! We offer private lessons for children and families. Kids of all ages are welcome as long as they are confident being outside in the snow.

DO YOU OFFER SNOWBOARDING LESSONS TOO?

Yes, we offer both ski and snowboard instruction for all levels.

CAN I CHOOSE THE MEETING POINT?

Yes. We can meet at your accommodation, at the lift station or on the slopes.

DO PRICES INCLUDE EQUIPMENT OR A LIFT PASS?

No, the lesson price covers lessons only. You’ll need to rent gear and purchase a ski pass separately.

HOW DO I BOOK?

You can book via email, phone, or our website. Let us know your preferred dates, language, level, and group size, and we’ll take care of the rest!

Contact us

Get in touch with us through WhatsApp +41 76 288 38 41 or [email protected]

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